Article 1 – Definitions

Mediator: Mi casa tu casa vacacional SL
Tenant: a (natural) person who rents or wishes to rent a holiday home from the Mi casa tu casa vacacional SL range.
Co-tenant: The person who stays in the holiday home together with the tenant.
Owner: the rightful owner of a holiday home, who has offered the holiday home for rent to Mi casa tu casa vacacional SL.

Article 2 – Applicability of General Terms and Conditions

These general terms and conditions only apply to the legal relationship of the broker-tenant. The tenant cannot derive any rights from the mediator under this lease. These general terms and conditions apply to all offers and quotations of, agreements with, deliveries and services of www.micasatucasa.eu

Article 3 – Identity of the Mediator:

Name entrepreneur: Mi casa tu casa vacacional SL
Business address: Calle Velarde 15, Las Palmas de Gran Canaria.
Phone number: + 34 631 16 77 04
Accessibility: Monday to Saturday from 9 am to 5pm
Email address: info@micasatucasa.eu

IBAN: ES9201820768440201596042
Tax number: B72632482

Article 4 – Offers, prices and rates

Offers from Mi casa tu casa vacacional SL are always without obligation and are subject to interim changes. Mi casa tu casa vacacional SL is not bound by errors and omissions in its website and any other written statements.

The tenant declares that he has taken note of the description of the holiday home by www.micasatucasa.eu on the website and does not require any further description. Prices always include sales tax but excluding costs of a (non-compulsory) cancellation and / or travel insurance and or other costs. Special additional costs such as cleaning costs, booking costs and local fees determined by and on behalf of the government are stated separately.

Article 5 – Reservation

As soon as we have received a reservation order, by telephone, via the website or in writing, you will receive a booking confirmation / invoice for your reservation. Mi casa tu casa SL has the right at all times not to accept a booking if there are price errors or occupancy errors in the website. Booking forms / invoices and any other written documents sent by Mi casa tu casa SL contain all relevant information for the stay in the booked holiday home. In the interest of a good booking and to avoid misunderstandings, it is the tenant’s responsibility to check the correctness and completeness of the booking details after the booking confirmation / invoice and any other written documents. Any incompleteness or inaccuracies need to be reported within 7 days of receipt to www.micasatucasa.eu If such notification is not made within the set term, the tenant is not entitled to invoke the incompleteness or incorrectness of the booking form / invoice and / or other documents.

Article 6 – Payment and further settlement

A deposit of at least 25% of the total rent must be made within 10 days. The total rent includes the booking fee of € 25,00.
The second part of the rent must be paid no later than 1 week before the start of the rental period. For last-minute bookings (three days or less before arrival), the entire amount must be paid in one go. Payment can be made by bank transfer; the date of payment is the day on which the rent is credited to the bank account of Mi casa tu casa vacacional SL. At the request of the owner, the tenant must submit proof of payment to Mi casa tu casa vacacional SL.

Article 7 – Security Deposit

A deposit is required for the holiday home. This deposit must be paid in cash to the owner on arrival at the residence address. After the stay in the holiday home, any additional costs will be charged. Damaged or missing objects of the holiday home will be deducted from the deposit.
If the holiday home is not left correctly – as described in article; 10.4- the damage will be settled with the deposit.

The owner cannot be a party to any disagreements between the tenant and Mi casa tu casa SL.

Article 8 – Cancellation

In case of cancellation, the booking fee will not be refunded.
A cancellation must always be done by e-mail. The following rules apply:

• Cancellation up to 3 weeks before the day of arrival can be canceled free of charge, except the booking fee of € 25,00.
• If canceled up to 1 week before arrival, 10% of the rent is due with a minimum of € 40,00.
• If canceled from 3 days before arrival, 100% of the rent is due.

Article 9 – Liability

If the owner of the holiday home defaults, Mi casa tu casa vacacional SL cannot be held liable. None can Mi casa tu casa vacacional SL be held liable for damage caused by fire, leakage, accident or whatever cause, to the tenant, his co-tenants and / or property. If Mi casa tu casa vacacional SL is forced by force majeure to cancel a lease, Mi casa tu casa vacacional SL is in no way liable. In such a situation, a full refund of the amount paid to Mi casa tu casa vacacional SL will be made. The tenant is liable for all damage to the holiday object, inventory and/or furniture that occur during the rental period, by him or his co-tenant (s). This is for the account of the tenant. Errors or mistakes in the lease of Mi casa tu casa vacacional SL are not binding.

Article 10. Stay and obligations Tenant and Co-tenant

Arrival:

1. The holiday home can be occupied after 15:00 on arrival.

Departure:

1. On departure, the holiday home must be checked out before 11:00.
2. On the day of departure, the holiday home must be left wipe clean, which means:

1. Everything has been washed and / or the dishwasher has been emptied.
2. Garbage bags in the waste bins removed.
3. Blankets or duvets folded at the foot end.
4. Vacuumed if necessary.
5. Animal hair in beds, on couches and curtains must be removed.
6. No excrement from pets in the garden.
7. If there is a Barbecue available, it must be cleaned after use.
8. Cigarette butts in the waste bin.

External facilities:

1. Unless expressly stated otherwise, External facilities are not included in the offer.

Neither Mi casa tu casa vacacional SL nor the Home owner are responsible for the proper condition or use of these facilities. Use of the facilities is at the Tenant’s own risk. There may be additional costs for using these facilities. Due to circumstances, facilities may be (temporarily) unavailable.

Number of persons:

1. The holiday home may not be used by more people than stated in the booking confirmation. If it appears that there are more users, Mi casa tu casa vacacional SL and the owner have the right to deny the tenant and co-tenant (s) access, or to charge an amount of € 25.00 per extra person per night.

Pets:

1. Animals must always be registered before arrival. It is only possible to bring pets into holiday homes of owners who have given permission for this. In that case, an amount will be charged of € 5.00 per day, per pet.

For pets that are not registered, an amount of € 8.00 per day per animal is charged. This also applies if multiple animals come than are registered. In all other cases, pets are not allowed in the holiday home and the tenant is denied access to the holiday home.
Pets are not allowed on the beds or sofas.
Pets need to be supervised at all times and cannot stay in the house alone. The Garden must be cleaned from pet excrement at the end of your stay.

House Rules:

1. The Tenant must comply with the reasonable house rules of the holiday home set by the Home Owner. These can be found on the website www.micasatucasa.eu

Obligations of tenants:

1. By using the holiday home, Co-tenants are bound by this Rental Agreement and the house rules. The Tenant must inform the Co-Tenant of these conditions.

Article 11 – Complaints

If you have well-founded complaints about the cleaning of your holiday accommodation, you must contact the owner the same day. They will then send someone to check your complaint and, if it is well founded, we will deal with the matter. If you clean it yourself, your complaint will not be accepted, because owner no longer has anything to check. If you have major complaints in another area, you must report this before 20:00 on the arrival day. Your complaint can no longer be processed later.

Article 12 – Final provision

These terms and conditions are exclusively governed by Dutch law. All disputes arising from the booking form / invoice and other written documents or these conditions will be settled in the first instance by the competent court in the Netherlands. Neither party can transfer its rights and obligations to third parties unless otherwise provided in the present conditions. If and insofar as any provision in the booking form / invoice or other written documents and the present conditions appear to be null and void, the other conditions will remain in force and the invalid article will be deemed to have been converted in such a way that it is made in accordance with the parties’ apparent intentions.